HostelMate

Add or cancel a property ourselves from billing

We opened a second place and had to email support to add it, then wait. When we closed the old guesthouse it was another email. Would be easier to do both from Plan & Billing, pay for the new one right away and stop the old one at the end of the period.

Activity Timeline

  • Thomas Dubois
    Thomas DuboiscommentedOctober 29, 2026

    added our new one in two minutes. merci

  • HostelMate Team
    HostelMate Teamposted an updateOctober 27, 2026
    Changed status toCompleted

    Live in Plan & Billing. Add property, or Cancel property on one you have. Changed your mind? Keep property undoes it before the end date.

  • Jonas Fairchild
    Jonas Fairchildposted an updateOctober 15, 2026
    Changed status toIn Progress

    Building it. A new property is charged straight away for the rest of the current period.

  • Zofia
    Zofiaposted an updateOctober 6, 2026
    Changed status toPlanned

    Planned. Michael, a cancelled property keeps working as normal until the end date, so you can finish the bookings you have. On the end date we close its sales and switch off its channels. Until then you can change your mind.

  • Michael Chang
    Michael ChangcommentedSeptember 28, 2026

    what happens to the bookings on the one we cancel?

  • Isabella Costa
    Isabella CostacommentedSeptember 25, 2026

    +1 we have 3 now