Add or cancel a property ourselves from billing
We opened a second place and had to email support to add it, then wait. When we closed the old guesthouse it was another email. Would be easier to do both from Plan & Billing, pay for the new one right away and stop the old one at the end of the period.
Activity Timeline
- Thomas DuboiscommentedOctober 29, 2026
added our new one in two minutes. merci
HostelMate Teamposted an updateOctober 27, 2026Changed status toCompletedLive in Plan & Billing. Add property, or Cancel property on one you have. Changed your mind? Keep property undoes it before the end date.
Jonas Fairchildposted an updateOctober 15, 2026Changed status toIn ProgressBuilding it. A new property is charged straight away for the rest of the current period.
Zofiaposted an updateOctober 6, 2026Changed status toPlannedPlanned. Michael, a cancelled property keeps working as normal until the end date, so you can finish the bookings you have. On the end date we close its sales and switch off its channels. Until then you can change your mind.
- Michael ChangcommentedSeptember 28, 2026
what happens to the bookings on the one we cancel?
- Isabella CostacommentedSeptember 25, 2026
+1 we have 3 now