Answer the common setup questions in the docs
A lot of support chats come down to the same few questions: how to close one room or the whole property for some dates, how to set weekday and weekend prices, why an OTA shows a different price than the one you set, and how to bring your bookings over from another system. The answers exist, but only in the chat. We want them in the docs so you can find them yourself. Tell us which questions you'd add.
Activity Timeline
- Maria GarciacommentedSeptember 16, 2026
the ota page is exactly what i needed
HostelMate Teamposted an updateSeptember 16, 2026Changed status toCompletedDocs are updated at docs.hostelmate.co. New in there: closing a room or the whole property for some dates, weekday and weekend prices in one go, a checklist for connecting a channel, what we control vs what the OTA controls, and how to move your bookings over from another system. If something you asked support about still isn't covered, say so here.
- ZofiacommentedSeptember 15, 2026
Elena, will do, we'll list what the file should have. Maria, we're giving that its own page: what we send to the OTAs and what stays in their extranet.
- Elena RodriguezcommentedSeptember 14, 2026
for the import part please say what the file needs to have. we sent ours by email and had no idea what to include
- HostelMate Teamposted an updateSeptember 14, 2026Changed status toIn Progress
Going through the support chats now and writing the answers up. Starting this week.
- Maria GarciacommentedSeptember 12, 2026
and what we change on the ota side vs here. still confused about that
- Juan Carlos GomezcommentedSeptember 11, 2026
Yes please. Last month I spent half an hour in the chat just to find out how to block one dorm for three days while we fixed the bathroom. Easy once someone told me, but I would never have found it myself. Same with weekend prices, I was changing every Friday and Saturday one by one like an idiot