HostelMate

Guest email notifications (templates)

Implement automated guest email notifications with customizable templates for confirmation, pre-arrival, and post-stay.

Activity Timeline

  • Zofia
    Zofiaposted an updateJanuary 24, 2026
    Changed status toCompleted

    Guest email notifications are live 💌 There's a set of templates - confirmation, pre-arrival, thank-you - and you can edit every one so it sounds like you and not us. Isabella, this was your idea from the start, thank you for pushing it. Tell me how the wording lands with your guests.

  • HostelMate Team
    HostelMate Teamposted an updateDecember 28, 2025
    Changed status toIn Progress

    Building the templates and the sending logic.

  • HostelMate Team
    HostelMate Teamposted an updateDecember 5, 2025
    Changed status toPlanned

    On the roadmap. Automated guest emails with templates you control - confirmation, pre-arrival, post-stay - all editable so they sound like you.

  • Mateo Silva
    Mateo SilvacommentedNovember 22, 2025

    pre arrival email would cut down on the 'how do i find you' msgs