Use our own confirmation email for booking page bookings
We wrote our own confirmation in Email Notifications, with check in times and how to find us, but guests who book on our own website still get a standard english email. Half of them are italian. Can the booking page use our template, or let us write one just for it?
Activity Timeline
- Sofia RossicommentedOctober 1, 2026
done, italian version is up. grazie
HostelMate Teamposted an updateSeptember 29, 2026Changed status toCompletedLive under Booking Engine → Booking emails. Hit Copy from Email Notifications to start from your own template, then save.
- HostelMate Teamposted an updateSeptember 15, 2026Changed status toIn Progress
Started on this.
- Zofiaposted an updateAugust 11, 2026Changed status toPlanned
Sofia, Juan Carlos, this is on the list. The booking page gets its own emails (confirmation and waitlist), with a button to copy what you already wrote in Email Notifications.
- Aisha PatelcommentedJuly 28, 2026
same. we didnt even know until a guest forwarded it to us
- Juan Carlos GomezcommentedJuly 27, 2026
This one matters for us too. The standard email is fine but it doesnt have our check in hours, so direct guests arrive at 11 and wait at the door until 2. We put all of that in our own template months ago and it only goes to the OTA guests, which is backwards, the direct ones are the guests we care about most.